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Diversity and Equality
The Wine Tip is committed to upholding the principles of diversity and equality in all areas of its work, seeking to ensure that all students and other stakeholders are always treated fairly and equally.
The Wine Tip assures equality of opportunity for students by:
Note to Student
Students who believe they may have been unfairly discriminated against by The Wine Tip should raise this with the APP concerned in the first instance.
Special consideration is an action taken after an assessment to allow students who have been disadvantaged by temporary illness, injury, indisposition or adverse circumstances at the time of the assessment to demonstrate attainment.
Scope of policy
Special consideration will not give unfair advantage over students for whom special consideration is not being applied or alter the assessment demands of the qualification as detailed in the applicable Specification.
A student may be eligible for special consideration if:
Please note that WSET Awards do not offer ‘Aegrotat’ awards and that all assessment requirements of WSET qualifications must be met.
Applying for special consideration
The Wine Tip must submit a Special Consideration Application Form to WSET Awards within 7 working days of the assessment date for which special consideration is being sought.
It is required that students willing to apply for any special considerations do so within 5 working days of the assessment dates.
Eligibility will only be considered if accompanied by supporting independent documentation.
In cases of serious disruption during the examination, the Examinations Officer must submit a detailed report of the circumstances and students affected to WSET Awards. This must be returned with the completed examination papers.
The Wine Tip will keep records of all applications for special consideration
Complaints and appeals
At The Wine Tip we aim to deliver consistently effective and efficient levels of service to our students. However, there may be occasions where the level of service falls short of expectation.
Every customer is important to us, and any complaint will be taken seriously, impartially and confidentially, with no prejudice held against the complainant.
A complainant may be a student or a prospective student.
We aim to assist students in resolving issues regarding bookings, courses, educators, booking, venue, feedback etc…
The complaint would have to be sent via email to email@example.com, and should include the following information.
An acknowledgement of receipt of the complaint would be sent within 3 working days, and Paul Huet would treat it and provide a response within 10 working days.
Were the student not satisfied with the solution provided, it would be then possible (and only then) to refer the complaint to WSET’s Quality Assurance Team (firstname.lastname@example.org)
Conflict of interest
The Wine tip is required to identify, monitor and manage potential and perceived conflict of interest to safeguard the integrity of the quality of its education and WSET qualification.
Definition of a conflict of interest
A conflict of interest exists when a Wine Tip staff has interest and loyalties that could adversely influence their judgement, objectivity or loyalty to WSET awards when conducting activities associated with WSET qualifications, such as:
Some of these Conflicts of Interest can be managed and are therefore acceptable. For example, the marking of WSET Level 3 tasting assessments by Internal Assessors is verified by WSET Awards to mitigate the risk of a Conflict of Interest.
Any individual involved in the delivery of WSET qualifications who becomes aware of a Conflict of Interest must inform the Head of Quality and Compliance (HOQC) in writing immediately. Conflict of Interest declarations will be recorded by WSET Awards on the Conflicts of Interest Register.
Malpractice and Maladministration
The aim of this policy is to protect the interests of WSET students and safeguard the integrity of WSET qualifications by ensuring compliance with WSET Policies and Procedures. It provides a framework for the identification, reporting and management of any potential malpractice or maladministration and for the application of sanctions.
Non-compliance with WSET Policies and Procedures generally falls into one of two categories:
Malpractice or maladministration from The Wine Tip may include:
The Wine Tip has quality management systems in order to ensure compliance with WSET Rules and Regulations, which are reviewed regularly.
Students may lodge a complaint if The Wine Tip Maladministration/Malpractice leads to them being disadvantaged.
Should student notice any malpractice or maladministration case, student should notify Paul Huet at email@example.com as soon as possible.
Student malpractice or maladministration may include:
Potential sanction by WSET Awards may include:
Students have the possibility to appeal against any sanction given by WSET Awards by writing to WSET’s Quality Assurance Team (firstname.lastname@example.org).